Chase checking account not updating-- error message "Duplicate account detected!"

For the last four days, mint has not shown any updates for my Chase checking account. When I open up the accounts window, there is an error message that reads "Duplicate account detected!" although I have not added any new checking accounts recently (or ever). I did add a new Chase Freedom card about a month ago, but until four days ago all of my accounts have been updating normally. When I try to "Fix it", nothing is resolved. Will I have to delete the account (and consequently, as the message warns, lose all historical data from this account) in order to solve the issue?

Thanks for your help.


Answer

Hello a.d.kimmett,

When I look at your Chase accounts I see two accounts, one added Feb 2013, and one added Sept. 2013. They are both in error state. Here is a Mint FAQ on how to handle duplicate accounts https://mint.lc.intuit.com/questions/941892-mint-faq-why-am-i-seeing-a-duplicate-bank-account 

Thank you,
Mint Maggie


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