Mint thinks one of my accounts is closed and is not updating the transactions. How do I fix it?

Mint keeps asking me if my American Express Personal Savings account is closed (it's not) every time I log in and it tries to update. I tell it that it is not closed and it continues to refresh.  The only problem is that it does not seem to pull in any new transactions for that account but also does not seem to find a problem either.  I've tried refreshing multiple times and even updated the account's password, which prompted mint to ask me for the new login information - but still the same issue. The last time it pulled in new information was just about a month ago.  Any ideas on how to fix it?

Answer

Hello luxsphinx,

Please report this through Contact Mint at https://www.mint.com/help/#more-help for assistance with the account being repeatedly questioned if closed, and missing transactions. I am sorry for the inconvenience!

Thank you,
Mint Maggie



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