How do I update my accounts in the mobile app?

I'm currently using version 3.6.0 of the MINT app on my iPhone 5c running iOS 7.1.2

While using the MINT app, I've noticed a refresh button at the button of most pages, such as the "Accounts" page. After pressing that, it doesn't seem to actually update my accounts. On the "Accounts" page, the individual accounts display when they were last updated. The refresh button at the bottom of the page seemingly has no affect. Perhaps it is only fetching data from my MINT account, and not actually fetching new data from my bank accounts?

I can't find a button or option within the app to update my accounts and fetch new transaction data from them. Is there a way to do this in the mobile app, if so, where is it?

Answer

contact,

I'm sorry to hear about your account refresh issues in the app. Looking at your account, I see your accounts were all updated this morning, so if they are not updating in the app, it may be an issue with the app itself. If you haven't already, and if you are able to, try checking the accounts on the Mint website to see if the information is up to date there. If it is up to date there and still not on the mobile app, or if you're just not able to check the website for any reason, then try simple uninstalling and reinstalling the Mint mobile app. If you're still having troubles with your transactions not updating after all of that, then please submit a support request with this form: https://www.mint.com/help/#more-help .  This will allow our Support Team to investigate further, and escalate the issue to our Data Connectivity Team if necessary.

I hope this helps!

Regards,

Jessie

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