Online update working?

Hi,

I am new to this mint. I am using this from Canada. 
I tried to add an account for RBC Canada and Capital one costco Mastercard. But both of them, it's just spinning and nothing happens. 

I just wonder if we can sync the account through online within Canada. 

The reason why I am asking is that we can't update account online for quicken Canada. For Quicken Canada, we always have to download the transaction and open the file to update bank information. But if Mint supports online update directly, I want to use Mint.

Thanks,
Jun

Answer

Hello gutenjuni27,

Welcome to Mint! I can't see that you tried to add RBC Canada, but I do see your deleted Cap One CM, and the account error was one that is usually temporary. However, as you couldn't add the other account and are new to Mint, it's best if you just use Contact Mint for support. Our data connectivity team there will be able to get you connected: https://www.mint.com/help/#more-help

As far as you other question, I'm not sure I"m clear on exactly what you are asking, but Mint works by pulling in all transactions associated with any bank account you successfully add. You have a Transactions page in Mint where you can see all pending and completed transactions that have come through all your accounts added to Mint. When you click on the transactions, you are able to add tags and notes, edit the details, and see what account they came from and what they were titled from your bank.

I hope that helps!

Mint Maggie

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