Suntrust Checking transactions are being duplicated in my Suntrust Savings account.

Hello!

Today I received an alert that I went over budget last month on a bill amount that never fluctuates.

When I checked my account I found the problem - the payments that are being deducted from my Suntrust Checking account are also being duplicated under my completely separate Suntrust Savings account. The savings account has no bills or payments associated with it, so there should be no transactions or deductions. Yet I have several bill payments now showing up twice for this month because they're being duplicated.

I seem to recall this happening a few months ago to several Mint users who bank with Suntrust, so perhaps the problem is the same.

Answer

Hello hjones0,

I am very sorry about that! That sounds like a script error that will need our attention. Please report this through Contact Mint for assistance https://www.mint.com/help/#more-help

Thank you,
Mint Maggie


Was this answer helpful? Yes No

No answers have been posted

More Actions

People come to Mint for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach: