Why Mint does not update my information in Mint.

Having problem with the MBNA account, Mint keep sending me to the MBNA site to login but never update information in Mint. I can login in MBNA with no problem on the website

Answer

hammy5560,

I apologize for any frustration or inconvenience caused by your MBNA connection to Mint.  The error I see is for the UserID field being blank.  Since it sounds like you already verified the credentials in Mint are correct, this is likely due to a slight change in MBNA's website.  Please report the issue to our support team with the Contact Mint form so that they can investigate further, and escalate to our data connectivity team if necessary:  https://www.mint.com/help/#more-help

Regards,
Jessie

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