tradeking partner password problem

until recently, my tradeking account was syncing in mint just fine. then it stopped. and this mint message appeared: "Please enter your Partner Password to disply your TradeKing accounts" (yes, the word "display" is incorrectly shown as "disply" -- mint, you might want to QA that). anyway, a link that appeared next to the message took me to this page: https://www.tradeking.com/faq/howdoigetapartnerpassword

i already had a partner password on tradeking, but i changed it anyway. yet my tradeking account is still not syncing. 

i also deleted my tradeking account from mint and added it again, but the problem persists -- there is no syncing between mint and tradeking. 

plus, when i click "FIX IT", mint just gives me a prompt to re-enter my tradeking username and password, which have not changed and which work on tradeking.com.

anyone know what's going on with this??

Answer

ducati696,

I'm sorry for any inconvenience caused by this connection problem with TradeKing in Mint.  The error I see is usually for either a website problem or a password issue.  I can't say for sure what is causing this problem, but it sounds like there might have been a slight change to their site that is interfering with our aggregation method (even if it's not a change you can see).  Please report this issue to our support team with the Contact Mint form, so that they can investigate this further for you, and escalate it to our data connectivity team if necessary: https://www.mint.com/contact-mint

Regards,
Jessie

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