First Command Bank account only pulling in two weeks of transactions

When I login to my First Command Bank account via www.firstcommandbank.com, I can see a year's worth of transaction data.  When I link to those accounts via Mint, Mint is only pulling in two week's worth of transaction data.  Why is this?

Answer

jeffwilson23,

I'm sorry for any inconvenience caused by only seeing 2 weeks of transactions in Mint for First Command Bank.  We can generally pull in the past 60-90 days of transaction history when you first add a new financial institution to Mint, depending on what is available on the bank's online view.  This refers to the history you can see right on the site, not the statements.  However, while some banks do go back further, even if it does go back a year, we might not be able to get all of that history. 

The fact that we are only pulling in 2 weeks of history for you is a stranger issue, that certainly is a very narrow timeframe for us to collect.  My best immediate guess is that they may have made some sort of slight change to how transactions past the first page (or what is initially shown) are displayed, and our aggregation methods might not have yet been updated to adjust for that.  I can't say for sure, so please use the Contact Mint form to report this issue to our support team for further investigation:  https://www.mint.com/help/#more-help

Regards,
Jessie

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