T. Rowe Price 401(k) - why is account balance correct but transactions haven't appeared since Aug 2014?

Hello, I've had a T. Rowe Price 401(k) account in Mint since September 2013. The account synced perfectly into Mint until last August 2014, at which time the balance continued to update correctly but individual transactions (payroll contributions, fees, dividends, exchanges, etc.) stopped importing into Mint.

Has anyone else experienced this?

I'd like to have the balance correct and have the transactions go into Mint.


UPDATE (12 July 2017)

An update to my very old post, in case someone sees it.... in the past few weeks, transactions from T. Rowe Price 401(k) retirement account started downloading into Mint. I was happy to see that.


Answer

Hi hopkinsdarryl.

We should be pulling in balance and transactions, since it sounds like that's not happening, I'd like to ask that you complete our Contact Mint form so our support team can take a closer look and escalate to our data connectivity team of necessary: https://www.mint.com/help/#more-help

Thank you,
Jami


Was this answer helpful? Yes No

No answers have been posted

More Actions

People come to Mint for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach: