Where are all my manually added transactions???

I added manual transactions to 6 accounts. Where did they go? They are missing. This was done in October of 2014. 

Now why aren't they there anymore?

Answer

1 person found this helpful

catherinejean,

I'm sorry that your manually posted transactions are missing in Mint.  When you manually add transactions, there are 2 basic options: 

1) Cash, which don't post to a specific account, but instead post to the general Cash account.  These are meant for just that: cash transactions that you make that wouldn't' show up otherwise.

2) Pending, which you can put in either as pending (like a pending debit card transaction) or as a check (to show you wrote it but it's not yet cashed), and these are the ones that you can specify to reflect against an account.  However, they will never show as cleared, they remain pending unless you either delete them manually, or a transaction clears that Mint recognizes and automatically reconciles, deleting the pending one.  When entering a pending transaction, you can only back date it about 3 months, the idea being that if it is older than that, it's either already cleared or it wont' clear.  I can't say for sure, but my best guess is that since those transactions are older than 3 months, if they didn't reconcile automatically, Mint must have automatically deleted them for the same reason. 

I apologize for any inconvenience this causes, but it's intended behavior by Mint as you are not able to post cleared transactions to a linked bank, and there wouldn't be any way to recover them.  However, if this is not the case and they are manual cash transactions that disappeared, the best suggestion I can offer is to use the Contact Mint form to report the issue and see if the support team has any more information:  https://www.mint.com/help/#more-help

Regards,
Jessie

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