American Express FSB (Personal Savings) not sending email notification to update

I've been locked out of my American Express Personal Savings account for a month. 

I click "Fix It" and then "Edit My Bank Info" and enter my username and password (that are correct because I can log onto the Amex website). I click "Save" then it says that the financial institution requires a one-time passcode.

The options are:

1) Send the passcode to email
2) Cancel - please do not send passcode at this time

I choose option 1 (send passcode) then "Save" and no passcode is ever emailed. I've checked and it is my mint account is tied to the correct email address.

If I choose option 2 (cancel) I'm back to square one.

I've researched in the community and see bypassing some mysterious APP solves the problem, but no APP pops up for me to bypass.  

Please help!!

Answer

1 person found this helpful

Doug--

Make sure that your email address is correctly updated for your Amex account--it should tell you what account it's going to email the passcode to (starring everything but the first letter of your handle and the domain, ie. d********@gmail.com or whatever).

Also, make sure that when you log into Amex Personal Savings, you check the box on any intersititial screen that pops up after you log in to not show this again. Others have been seeing notifications about an App; I myself was seeing a notification about my 1099 form. Once you check the box that says "Do not show again" and click through, you should be able to refresh your account in Mint (you may need to reenter your user name and password).

Thanks,

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