American Express FSB (Personal Savings) not sending email notification to update
I've been locked out of my American Express Personal Savings account for a month.
I click "Fix It" and then "Edit My Bank Info" and enter my username and password (that are correct because I can log onto the Amex website). I click "Save" then it says that the financial institution requires a one-time passcode.
The options are:
1) Send the passcode to email
2) Cancel - please do not send passcode at this time
I choose option 1 (send passcode) then "Save" and no passcode is ever emailed. I've checked and it is my mint account is tied to the correct email address.
If I choose option 2 (cancel) I'm back to square one.
I've researched in the community and see bypassing some mysterious APP solves the problem, but no APP pops up for me to bypass.