I apologize for any inconvenience caused by your Schwab 529 transactions not updating for so long. There are no errors on that financial institution in your profile, so it's hard to say what is causing this problem. Please use the Contact Mint form to report this issue to our support team for further investigation: https://www.mint.com/help/#more-help However, I feel this may be related to the issue that andrew.maury is having. I took a look at your profile and you are using a different financial institution entry, which appears to be just for 529 (while kevinlinkous is using a general entry for all of his Schwab accounts and the 529 shows up with other accounts). The error indicates that this financial institution is blocking our aggregation efforts, so it could be that they are also somehow blocking our access to updating all 529 accounts. I can't say for sure, but we usually do work to get such blocking lifted, although it is entirely dependent on the cooperation of the financial institution. Please also use the form I linked to above so it can be investigated further by our support team (and if necessary, escalated to our data connectivity team).
People come to Mint for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:
Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.