Schwab 529 accounts not updated since November 2014 - Balances are correct.

I have several Schwab accounts and they all display correct balance and updated transactions but my 2 kids' 529 accounts have no updated transactions since 11/28/2014.

Answer

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kevinlinkous,

I apologize for any inconvenience caused by your Schwab 529 transactions not updating for so long.  There are no errors on that financial institution in your profile, so it's hard to say what is causing this problem.  Please use the Contact Mint form to report this issue to our support team for further investigation:  https://www.mint.com/help/#more-help
However, I feel this may be related to the issue that andrew.maury is having.  I took a look at your profile and you are using a different financial institution entry, which appears to be just for 529 (while kevinlinkous is using a general entry for all of his Schwab accounts and the 529 shows up with other accounts).  The error indicates that this financial institution is blocking our aggregation efforts, so it could be that they are also somehow blocking our access to updating all 529 accounts.  I can't say for sure, but we usually do work to get such blocking lifted, although it is entirely dependent on the cooperation of the financial institution.  Please also use the form I linked to above so it can be investigated further by our support team (and if necessary, escalated to our data connectivity team).

Regards,
Jessie

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