Missing Downloaded Transactions and Category Restrictions

It has been the case that some transactions from my bank accounts (specifically and always credit card accounts) aren't downloaded into Mint. I've contacted Mint Support 3 times now, and they've been responsive, but I am still getting this problem. Plus, it seems like every time my account has been "reset" as a solution, my saved categorizations and splits also reset.

I've decided to just manually add transactions to save me time, but now I've discovered that not only can you not categorize manually added Cash transactions as Hide from Budgets, but you can't categorize them as Credit Card Payments either. I don't really know what to do. One of the missing transactions is a credit card payment and I can't even add it as such.

I guess this is a plea for help as well as a suggestion: can you please let me categorize my cash transactions however I want? Or somehow let me manually import transactions from my bank account?

Answer

lizmarie1218,

I apologize for any inconvenience caused by the missing transaction issues you're having in Mint.  While missing transactions can happen occasionally, it certainly is strange to see it be an ongoing issue like that.  Unfortunately the reason you can't make those changes on manually-entered cash transactions is that the feature is intended just to enter cash transactions, and not for manually entering transactions for accounts.  I'm not aware of any credit cards that would accept cash payments, which is why options like that aren't available.  There is also not any way to manually import transactions any other way into a linked account as that would interfere with our aggregation methods.  I wish I had a better answer for you, but unfortunately continuing to work with our support team is the only real option available at this point.  I'll post the link to the Contact Mint form here, just in case someone else finds this post when looking for a similar problem: https://www.mint.com/help/#more-help

Regards,
Jessie

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