How to re-connect Kohl's Charge with MInt??

Hi,

I can't get my Kohl's account to work on MInt. It hasn't updated for over 6 months now. I keep trying and trying every now and then, but every time it doesn't work. I used to have this issue every once in awhile with Kohl's, but it would go away once I signed in again. Now, the problem is persistent and so my balance/etc info is really out of date on Mint, which makes it difficult to get a real picture of my finances on Mint.

The thing is, it says my account info is out of date and I need to answer my bank's (Kohl's Charge) security questions. I go to the Kohl's Charge page and do that, but then Mint says my bank info is incorrect and asks me to edit my bank info. I put in my username and password into the bank info section on Mint and it says it's incorrect.

But, it's not. It's exactly the info I use to login to my Kohl's account when I pay my bill, view statements, etc. I have no trouble logging in there, but Mint always says it's incorrect.

I let this problem go for awhile but now it's just too out-of-date and I want to be able to see my actual balances on my Mint Overview, and the account details.

Any help to fix this would be greatly appreciated! It feels like running in circles t keep putting in the same correct info only to be told it's wrong.

Thanks!

Answer

Hello lotusmoonfloweri,

I'm sorry about this! You'll need to report this through Contact Mint. When I look at your Kohl's account, I see that the error state reflects an issue with the challenge questions, but as you've gone in circles with that already, I won't ask you to try again. When you report this issue through Contact Mint, please be sure to include briefly what you have already tried and the length of time your account has been in this error state. https://www.mint.com/help/#more-help

Thank you,
Mint Maggie



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