Every time I open the Mint iOS app, it asks me to update my password. But when I try to do what it says and enter my password, nothing happens. How do I get this to stop?

Every time I open the app, I'm confronted with a message reading, "Intuit needs you to update your Mint password to be consistent with other Intuit products. As a result your login ill be more secure and easier to manage."

Below this, I'm prompted to enter my password. When I do, though, and hit the "Let's do this" button, nothing happens.

Can I please get instructions on how to get this to stop? It's been happening for months now.

IMG_2947.PNG

Answer

1 person found this helpful

robbiecastro,

I apologize for any frustration you've had while trying to access Mint through the iOS app.  Please try logging in to http://www.mint.com to update your password and see if that fixes the issue for you.  If needed, you can also request a reset at https://wwws.mint.com/recovery.event

If you still can't access the app after that, try uninstalling and reinstalling it.  If that still doesn't help, then Please use the Contact Mint form to report this to our support team for further investigation:  https://www.mint.com/help/#more-help

Regards,
Jessie

Was this answer helpful? Yes No
Default user avatars original
Mint Jesse , Community Manager

No answers have been posted

More Actions

People come to Mint for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach: