Mint.com's home page login on smaller browser window does not seem to work.

This is something I've experienced on Firefox, Chrome, and IE11.

When the browser is small enough that the website changes to the more mobile style with the hamburger button in the top left, when you go to the hamburger button menu and select login it does not work. When I've done it on IE11, it's automatically taken me to an error page, but on Chrome and Firefox it seems to freeze with the login item permanently pressed in and the menu not working. Also does this similar functionality on my stock browser on Android (not chrome).

It doesn't display a login information box or anything. Just either goes to an error page or doesn't work.

Props to you guys though for making the site more mobile friendly for those that don't want to have the app.

Answer

Brett G,

I'm sorry for any inconvenience caused by Mint not working in mobile browsers.  I tested this myself and didn't have a problem in Chrome, but did in Firefox (Android).  I will pass this along myself, but please use the Contact Mint form to report this to our support team so they can gather more information to help resolve the issue:  https://www.mint.com/help/#more-help 

Regards,
Jessie

Was this answer helpful? Yes No
Default user avatars original
Mint Jesse , Community Manager

No answers have been posted

More Actions

People come to Mint for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach: