I have two eTrade accounts - Mint shows the balances correctly on the summary page, but not on the investments page.

The investments tab on Mint is basically useless to me since Mint has not been able to pick up the balances in my account correctly for some time now.  It is showing two of my etrade accounts as exactly the same holdings and balance, and totally missing the larger of my accounts (shows my $5000+ account instead of the 600,000+ account).  The total balance in all accounts is completely wrong on that page.  It picks up the balance correctly on the summary page, and shows it correctly in Mint quickview.  It picks up the transactions on the account correctly also.  

Answer

Hello lindao,

I'm sorry about that. If you are seeing the correct amount on the summary page I honestly can't say how much we will be able to do, as we do have known issues on our Investments tab right now that do not have an ETA for resolution. YOu can report this through Contact Mint https://www.mint.com/help/#more-help for further response.

Thank you,
Mint Maggie


Was this answer helpful? Yes No

No answers have been posted

More Actions

People come to Mint for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach: