1. Log in to Mint.com. 2. At the very top of the page, click "Accounts". 3. In the box for your New York Community Bank, click the "Refresh" icon or "Fix It" button to see the "Edit Details" option. 4. Enter your current login credentials for your account. 5. To ensure that you’re entering correct password, you can click the button to “Show Password’. 6. Click Save.
Keep in mind that you will need to enter the same username and password
you use to access your account directly on your bank’s website.
Logging into your bank’s website is a good way to make sure you are
using the correct username and password.
If after all this, you still cannot connect through Mint, please ensure that you respond back to your Contact Mint ticket and let them know, or create a ticket, so they are logging the users with remaining issues and ensure you get a fix.
People come to Mint for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:
Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.