Issues with Charles Schwab (web access) and SECU accounts.

I am having two issues with my mint account:

1.  My Charles Schwab (web access) account rarely gets updated and when I try to load it, it says there was an error and that I need to go to my bank to resolve the issue.  There is nothing that should be blocking mint from accessing my account.

2.  Yesterday, my checking account with North Carolina State Employees Credit Union mysteriously was closed and shows a balance of $0.  When looking at the account it says mint closed it because it has been unable to access it for 90 days.  My other SECU accounts are accessible and my checking account transactions still show up.

Answer

dgfleisch,

I'm sorry that you're having trouble with Charles Schwab and NCSECU in Mint.  The error with Charles Schwab indicates that action is needed on the bank's site in order for us to continue aggregation.  Usually this is a message that requires acknowledgement and pops up on log in, but it might not show up until you click around to a different area like account info or transactions.  Once this is done, the error should go away.  However if you've checked everywhere and are sure there is no such message, please use the Contact Mint form to report the problem to our support team for further investigation.  

The NESECU account issue is something we see with accounts from time to time, usually resulting from a change in how the account is displayed on the bank's website.  It looks like it's already been resolved, but if you're still having trouble there then please again use the form I linked to above so that can be investigated as well.  

Regards,
Jessie

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