I have been trying to access my credit score. I am signed in, click on the "find the credit score" which has me sign in, again, which then circles around to the first screen again! I have looked over the FAQs. I am not in Canada, and believe cookies are turned off.


***UPDATE*** This is a known issue that is currently being investigated, and you can follow this thread for updates as they become available:


I'm sorry that you're having trouble loading the signup for the Free Credit Score in Mint, I can see how that could be frustrating.  The issue is almost definitely browser related, so even if you have cookies off just try clearing cookies & cache if you haven't already.  If that doesn't help, try disabling any unnecessary add-ons or extensions, I have seen cases where they have caused issues before (even ones you wouldn't expect like Google Voice).  If that still doesn't work then I would just try a different browser.  However if that still fails, try disabling any antivirus/antimalware, it's pretty rare but I've seen those cause problems in the past as well.  If none of that works, please use the Contact Mint form to report this issue to our support team for further investigation and assistance.


Was this answer helpful? Yes No
Default user avatars original
Mint Jesse , Community Manager

No answers have been posted

More Actions

People come to Mint for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach: