why am I unable to connect my TDECU, First National CC, and Credit One accounts with mint.com. Is there a way to get this done?



I'm sorry that you're having trouble adding accounts to Mint, I understand it an be frustrating when accounts won't sync (especially multiple banks like this).  There are different reasons for each of these issues, I'll start with Credit One who is currently blocking our aggregation attempts.  Unfortunately after many attempts to resolve this, we have found them unwilling to cooperate so there is nothing more we can do at this time.  I apologize for any inconvenience this causes, but unfortunately it's out of our hands.

Texas Dow ECU is failing to connect due to an authentication problem.  This is usually related to one-time passcode methods of multi-factor authentication, which is hard for us to support as we don't have any way to retrieve said passcodes.  Some banks will let you turn this off, if that is the case then we would likely be able to connect, but otherwise there is very little chance we'll be able to aggregate from this financial institution.  Again, I'm sorry for any trouble this causes as well.

Finally, First National Credit Card is showing an error for no open/active accounts when we log in with the provided credentails.  Assuming you do see at least one open account with recent transactions when you log in to their site (https://firstnationalcc.com/CardmemberServices/Default.aspx) directly, please use the Contact Mint form to report this issue to our support team for further investigation and assistance.


Was this answer helpful? Yes No
Default user avatars original
Mint Jesse , Community Manager

No answers have been posted

More Actions

People come to Mint for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach: