iOS: Passcode missing after app is updated in background.

iOS: Passcode/TouchID is disabled whenever the Mint app is updated (usually in the background).

So Mint “support” says this is expected behavior. I find that extremely hard to believe.

"Yes, this is a normal behavior in the application. It will reset the settings you have made in your account. The best thing to do is to set up immediately your passcode and touchid after updating your app version.

...

All the best,
Mary Joy
Technical Support

Mint.com

Does everyone else have passcode disabled after Mint is updated on their iOS devices?

How is this a good idea?

Answer

boxerlbc,

I'm sorry that you're having trouble with the passcode feature being disabled after updating the Mint mobile app, I certainly understand how that would be concerning.  I have tagged this post as a bug report, as I agree it's not an ideal situation.  I'm not sure how you reported the issue originally, but if you haven't yet then please use the Contact Mint form to report this to our support team for further investigation and assistance.

Regards,
Jessie

Was this answer helpful? Yes No
Default user avatars original
Mint Jesse , Community Manager

No answers have been posted

More Actions

People come to Mint for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach: