fxcm account not found

my fxcm account has been working n mint for 2 years and suddenly it stopped working and says account not found but I am able to connect and work as usual because nothing changed. I contacted mint over a month and a half ago and so far they have communicated with once that they are working on it. it worked again for about 3 days and then it stopped working now and I have had no responses from mint support. I like the service and would like to continue to use the service but if this is the extent of support I have to wonder. Can this be fixed please I rely on mint for my day to day transactions.

Answer

Hello kalewis76,

I am sorry for any frustration. Sometimes the process of identifying an issue and providing a fix can take some time and our Mint developers work hard to provide the fix that you need. I know it's really inconvenient not having your account available!

If you don't hear back from support by Monday, please leave your Incident Number here ( in subject line ) and I will look into this for you.

Thank you,
Mint Magige

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