fxcm account not found

my fxcm account has been working n mint for 2 years and suddenly it stopped working and says account not found but I am able to connect and work as usual because nothing changed. I contacted mint over a month and a half ago and so far they have communicated with once that they are working on it. it worked again for about 3 days and then it stopped working now and I have had no responses from mint support. I like the service and would like to continue to use the service but if this is the extent of support I have to wonder. Can this be fixed please I rely on mint for my day to day transactions.

Answer

Hello kalewis76,

I am sorry for any frustration. Sometimes the process of identifying an issue and providing a fix can take some time and our Mint developers work hard to provide the fix that you need. I know it's really inconvenient not having your account available!

If you don't hear back from support by Monday, please leave your Incident Number here ( in subject line ) and I will look into this for you.

Thank you,
Mint Magige

Was this answer helpful? Yes No
Original
1 additional answer

No answers have been posted

More Actions

People come to Mint for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.
Answer guidelines

Select a file to attach:

Attach files
Cancel
Agent

Can't find your answer?

Post your question or contact us.