Connectivity to Stonegate Mortgage broken for ~2 weeks

Hello, just thought I'd reach out and let you know that Mint has been reporting a 'We can't find your account' error for Stonegate Mortgage ( for a couple of weeks now. Clicking 'Fix It' retries the connection, and the credentials seem to validate, but no data gets pulled. It's been working properly for months, and I don't think they've changed their site recently, but it could be something on the back end.

Just an FYI. Let me know if you need any more detail. :-)



I'm sorry that you've been having trouble with Stonegate Mortgage in Mint, I know it can be concerning when accounts aren't syncing properly.  I do see some previous errors that were related to a change in how the accounts were displayed on the bank's website, but fortunately it seems like Stonegate has been connecting fine for the past few days.  However if you are still having trouble that I'm not seeing, please use the Contact Mint form to report it so our support team can further investigate and assist.


Was this answer helpful? Yes No
Default user avatars original
Mint Jesse , Community Manager

No answers have been posted

More Actions

People come to Mint for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach: