Connectivity to Stonegate Mortgage broken for ~2 weeks

Hello, just thought I'd reach out and let you know that Mint has been reporting a 'We can't find your account' error for Stonegate Mortgage (https://www.sgmservicing.com/Login) for a couple of weeks now. Clicking 'Fix It' retries the connection, and the credentials seem to validate, but no data gets pulled. It's been working properly for months, and I don't think they've changed their site recently, but it could be something on the back end.

Just an FYI. Let me know if you need any more detail. :-)

Answer

john,

I'm sorry that you've been having trouble with Stonegate Mortgage in Mint, I know it can be concerning when accounts aren't syncing properly.  I do see some previous errors that were related to a change in how the accounts were displayed on the bank's website, but fortunately it seems like Stonegate has been connecting fine for the past few days.  However if you are still having trouble that I'm not seeing, please use the Contact Mint form to report it so our support team can further investigate and assist.

Regards,
Jessie

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