I need to remove personally identifiable information from Mint credit reporting such as all of my credit report information and especially my SS#.

Mint seems to think that it is OK to take personally identifiable information for the purpose of credit monitoring, but not allow them to remove personally identifiable information if/when they need to.  This seems to be in violation of privacy rules, though I have not checked.  However, reason would suggest that a user should be able to modify this information as desired or needed.  We can, after all, delete a specific account.  Why then can we not delete SS#'s or the entire credit reporting feature if we choose to?

Please immediately remove the credit reporting module from my account including, and especially, my SS#, even if that means doing so "behind the scenes" in your databases. 

Thank You.

Answer

1 person found this helpful

smocom,

I'm sorry for any trouble you're having with the information displayed by the Mint Credit Monitoring service, I certainly understand your concern.  Unfortunately that is currently a separate service so I don't have much control over anything for that feature, so please call that support team at 1.866.373.7830.  

I hope this helps, but if I misunderstood and you're referring to the Mint Free Credit Score, then I'm not entirely sure what you're looking to do since there is no personally-identifiable information displayed in that feature.  However I do understand it can't be removed once you add it, and the only option I have as a work around is to delete your Mint account and create a new one with a different email address.  Please comment below if I can assist any further, and I have tagged your post as a feature request so the developers can see it for future consideration.

Regards,
Jessie

Was this answer helpful? Yes No
Default user avatars original
Mint Jesse , Community Manager

No answers have been posted

More Actions

People come to Mint for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach: