optionshouse not updating

Optionshouse / Trademonster still not updating after a week.



I'm sorry that you're having trouble with OptionsHouse in Mint, I know it can be concerning when accounts don't sync.  I took a look and it seems you may need to add the new TradeMonster entry in order to get connectivity again.   Try this, and if it works you can Close the OptionsHouse entry to keep that transaction history.  Please note you may need to log in to OptionsHouse directly first to set up the TradeMonster transition, if you haven't already.  However if this still doesn't work, please use the Contact Mint form to open a support ticket for further assistance.


Was this answer helpful? Yes No
Default user avatars original
Mint Jesse , Community Manager

No answers have been posted

More Actions

People come to Mint for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach: