Investor Connect Accounts Not Showing Individual Funds

I have two separate Investor Connect accounts set up in Mint; one shows a Trad IRA and Roth IRA (Acc.#1) while the other shows a different Roth IRA and a brokerage account (Acc.#2).

On the main Mint Overview page the balances are showing the correct total for all Investor Connect accounts (both Acc.#1 and Acc.#2).

On the Investments page, Acc.#1 displays the correct total amount for the Trad and Roth IRA's and lists all the individual funds purchased within each IRA. However in Acc.#2 the portfolio values are incorrect and none of the individual funds are displaying to show how things are allocated. I don't get how it can display properly for one and not the other?

Answer

Hello clairesiconolfi,

I'm sorry that you're not seeing correct data for one of your Investor Connect accounts in Mint, I know it's troublesome when info isn't correct like that.  I can't say for sure why one is showing correct data with individual funds while the other isn't, and I don't see anything immediately apparent in your profile that would indicate any problem.  Please open a ticket with the I have a problem with one of my accounts topic in the Contact Mint form so our support team can further investigate and assist.  If necessary, they can escalate it to our data connectivity team.

Regards
Jessie

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