Citi card not updating - Mint says call Tech Support, Tech Support says contact Mint...

My Citibank Credit Card is in error.

The message in Mint says:

"Citibank is currently preventing some customers from updating accounts within Mint. Please contact them at 1-800-347-4934"

However, when I contact them at that number they report that they do not support mint and cannot help, and redirect me back to Mint support.

Is there some magic phrase I should be uttering to the tech support to get to the proper place, or is Mint working with them themselves? As an end user, there's apparently nothing I can do. I can log into the Citi website fine, which is as far as End User technical support goes.


5 people found this helpful

I called 1-800-347-4934, and spoke to someone in technical support. She said that they had received multiple calls about this issue, and they were aware of it and working on a solution. She couldn't give me a timeframe for completion. I'm encouraged that they are not blowing off the call though.

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