I'm having issues connecting to Great Lakes Educational Loans

I'm still experiencing issues connecting to this lender.

Answer

11 people found this helpful

Thanks to the new Mint chat support, I was able to get this resolved. It is indeed related to the PIN requirement for "non-trusted" computers.

Here is what I had to do to fix it:

1.) Keep existing Great Lakes accounts which are in error.

2.) Add new account. Great Lakes Educational Services, or something like that.

3.) Enter your login info. It will say "Duplicate account detected". Add it anyway.

4.) Mint asks you for username and password, then it will ask for your PIN.

5.) Update the account in error with "Fix It" button, "Go To Bank", then come back to Mint and "Update Bank Info". Re-enter your username and password for Great Lakes. It did not ask me for a PIN.

6.) Success! Delete the new duplicate account you added.


I will report back if it stops working.

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