Safeway 401k Retireonline.com Support?

I had my retireonline.com account connected to Mint.com for a few months and then one day in Fall 2013 it just stopped working.  Like many other users have expressed I keep hoping if we continue to post something will be done to fix it. I can add our Safe 401k to Personal Capital.com but am unable to add it successfully to Mint.com any more. I have a much longer history with Mint.com and would not prefer to lose that history by switching to another product but it's really frustrating to have to not have an account with such a large amount of our net worth addable to this site. It would be nice to be able to track it with Mint.com for goals, etc. Is there ANY chance that this will be resolved in the future?


Answer

Hi darkxerovii,

I'm sorry for any inconvenience caused by Retireonline.com not being supported in Mint, I know it's troublesome when a financial institution isn't syncing, especially if it was before.  I can't say for certain that we will or wont' be able to connect with them again; there is always a chance things can change, but currently our aggregation methods don't support their security protocols.  I wish I had a better answer or more information for you, but there isn't a change in sight for the immediate future.

Regards,
Jessie

Was this answer helpful? Yes No
Default user avatars original
Mint Jesse , Community Manager

No answers have been posted

More Actions

People come to Mint for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach: