Account problems with lge community credit union

We have been using Mint for several years and have had problems with our LGE account integration before. A couple of weeks ago I noticed that our loan accounts with them had questions that the accounts appeared to be closed and did we want to close them in mint. They are also showing a positive version of the balance at that time. Since then they are not updating to reflect changes in balance but are just sitting in with that same question.

Seems like LGE may have started sending loans/credit cards in a way that makes your integration believe they are to be closed off?

Answer

Hello kearutter,

I'm sorry that your'e having trouble with LGE Community Credit Union in Mint, I know it's inconvenient when accounts aren't syncing correctly.  I took a look and I'm assuming your current Mint account is under a different email than the one you used here in the community, since the profile under that email hasn't been accessed since February.  

What you are describing can happen sometimes when there have been changes to how the accounts are displayed on the bank's website, but usually that is resolved within a few days by a new entry showing up for the account(s) marked as closed.  However since this has been ongoing for a couple of weeks, please use the Contact Mint form to open a ticket so our support team can further investigate and assist.

Regards,
Jesse :leaves:

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