Account problems with lge community credit union

We have been using Mint for several years and have had problems with our LGE account integration before. A couple of weeks ago I noticed that our loan accounts with them had questions that the accounts appeared to be closed and did we want to close them in mint. They are also showing a positive version of the balance at that time. Since then they are not updating to reflect changes in balance but are just sitting in with that same question.

Seems like LGE may have started sending loans/credit cards in a way that makes your integration believe they are to be closed off?


Hello kearutter,

I'm sorry that your'e having trouble with LGE Community Credit Union in Mint, I know it's inconvenient when accounts aren't syncing correctly.  I took a look and I'm assuming your current Mint account is under a different email than the one you used here in the community, since the profile under that email hasn't been accessed since February.  

What you are describing can happen sometimes when there have been changes to how the accounts are displayed on the bank's website, but usually that is resolved within a few days by a new entry showing up for the account(s) marked as closed.  However since this has been ongoing for a couple of weeks, please use the Contact Mint form to open a ticket so our support team can further investigate and assist.

Jesse :leaves:

Was this answer helpful? Yes No
Default user avatars original
Mint Jesse , Community Manager

No answers have been posted

More Actions

People come to Mint for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach: