American Express FSB - Account issues for over 90 days, when fixed you CLOSED it

I had an account issue with getting an account access code. Turns out American Express (or Mint?) Had issues with alias emails (name+AmericanExpress@gmail.com). Once I removed the alias from my AmericanExpress acount I was able to get the code.

However, after entering it. Mint immediately closed the account and I can no longer get updates from it.

Answer

Hello robert.vice+mint,

I'm sorry that you're having trouble with your American Express Bank account in Mint, I know it's alarming to see an account suddenly show as closed like that.  Usually that means that the bank has somehow changed how the account is displayed, which confuses our aggregation efforts; the account usually either reopens, or a new entry for it appears, within a few days.

I've pushed through a manual refresh request that may speed things along. I hope that helps, but if you don't see any change after 48 hours then please use the Contact Mint form to open a ticket so our support team can further investigate and assist.

Regards,
Jesse :man:

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