Affinity Credit Union - Online Banking (Canada) gives me "sign in problem" when I enter security code

My accounts haven't been working for a few weeks so I deleted them and tried to re-connect with the bank to pull the information again. Now it is giving me an error "sign in problem" once I register my security codes, account and password. This has been a struggle for several weeks now to get my accounts back up and working properly...

Answer

Hi mason.prokop,

I'm sorry your Affinity Credit Union account isn't allowing a connection. I know it can be frustrating when the account is not working properly. Based on our records, it appears that the institution might be throttling our access to the account, causing connection issues. While there isn't a lot that can be done from here, you should Contact Mint so our support team can investigate this and see if a solution can be worked out with that institution.

Thanks,
Mint Mike

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Mint Mike , Community Manager

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