My Chase Checking Account not syncing properly

For some reason, my current balance is correct between Mint and Chase but the available is not. 

Chase shows the current balance which INCLUDES as pending transactions. Mint then matches the current and SUBTRACTS the pending for the available. This causes my available balance to always show LESS than the actual.

Also, Mint has been doing poor job at matching what I entered to what is clearing my account. Example: I enter "Planet Fitness" for $10, it then matches that to a $10 transaction from Starbucks. This only started happening recently.

Answer

1 person found this helpful

Hi thechipleys,

I know it can be concerning when the balances don't seem to match up. The information we get from the bank and display in Mint should match what it shows on your bank's site.

This seems like a script aggregation issue, as Mint isn't pulling in the information the same as it shows on your bank's site. Please Contact Mint support for further assistance as our support team will probably need to escalate this to have the scripting reworked.

Regarding your other question about the transactions misappropriating what they are for, that is also something you will need to contact support for, but I would get some screenshots of this occuring, so the support team can see exactly what is happening, and send them when the support team contacts you via e-mail.

Thanks,
Mint Mike

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Mint Mike , Community Manager

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