duplicate transactions created

In the last day or two it appears that Mint has duplicated dozens of transactions from approximately the past two months. Why?  Will this somehow resolve itself?

If it will not be resolved through normal updates, how can those duplicates be deleted without having to sort through all of the transactions and identify and delete each one individually?

Answer

Hi Dan,

I know it can be confusing when duplicate transactions are created. It appears that some changes were made to your institution's website, causing Mint to not recognize the old account and create a new one in its stead, which leads to some duplicate transactions.

Usually, these situations resolve themselves over the course of a few days. If it doesn't, you will need to sort through the Duplicate transactions, the easiest way would be to look at the new account entry (use the list of accounts on the left of the Transaction page to select only a certain account's transactions), see how far back it goes, and then check off all the transactions for that time period and use the Edit Multiple transactions function on the Transactions page to mark them all at once as duplicates.

Let us know if you need any further assistance.

Thanks,
Mint Mike

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Mint Mike , Community Manager

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