The bill amounts showing in Mint are wrong when the amount changes monthly (such as credit cards and utilities bills). I cannot trust Mint.

Here is what it shows (two examples):

Verizon Wireless amount $319, which is from 3 months ago.
Amex HHonors credit card show an amount due. Card has been closed for at least 4 months.

There are other errors. Why can't I trust Mint to do this correctly?

(Bills comes from multiple sources, so the problem is on the Mint side. Please do not blame the institutions)

Answer

Hi keesdewit60,

I know it can be frustrating when you don't see what you are expecting for bill reminders. For the most part, situations can be resolved by Editing Bill Reminders. For example, if you have a bill whose amount changes, there is an option there to check that the amount varies. Please note that the amount showing may not be exact based on your history with that account (hence it may say "about $19", as an example), but the dates should be correct if you pay a bill on some sort of regular payment cycle..

Regarding an account you're seeing that is closed, you should be able to remove the bill reminder using the link from above, as there is an option to delete reminders that you no longer need there.

If you're looking for more robust functionality regarding bill reminders and payments, you may be more interested in Mint Bills, which is specifically designed around paying and handling bills. Mint Bills Support has more information if you're interested.

If you're still having issues, please contact our technical support team for further assistance - you can use our live chat option from our Support page during business hours, or use our Contact Mint form otherwise.

Thanks,
Mint Mike

Was this answer helpful? Yes No
Default user avatars original
Mint Mike , Community Manager

No answers have been posted

More Actions

People come to Mint for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach: