I am sorry that support has not yet been added for your institution. I know it can be frustrating to be unable to connect to a bank you use frequently through Mint. Requests for adding new institutions are based on volume of requests from other users and cooperation from that bank.
While no guarantees can be made that any particular institution will be added for support, I can make some suggestions that might help advance your request with support. If you haven't already, you may want to talk with your bank to see if they would be interested in allowing support for Mint connections, and if you know other users are interested in connecting this bank with Mint, please encourage them to submit requests through our Contact Mint form!
People come to Mint for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:
Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.