When, if ever, will Mint, in conjunction with Morgan Stanley, resolve the well known, previously noted, account lock out problem with Morgan Stanley Stock Plan Connect?

Mint can access Morgan Stanley stockplanconnect.com for a brief period of time before the account is locked, necessitating a password reset. This issue has been noted before, and supposedly fixed (comments are locked). When, if ever, will this issue be resolved?

Answer

Hi rberman,

I am sorry that Morgan Stanley is not connecting with Mint. While I'm not certain what specific thread you might be referring to, I assume it might be this lengthy discussion regarding Morgan Stanley, which is locked for comments:

https://mint.lc.intuit.com/questions/973801

I will see if I can find any additional information regarding changes to this, and post here when I do, but as of yet I have not seen any; at this time it appears Morgan Stanley should be working fine with Mint. In the meantime, looking at your specific account, it appears that the account was added more than once as I am seeing multiple entries for Morgan Stanley Stock Plan Connect. One of them shows that the connection is fine, the other shows it failed due to being a duplicate entry.

Check back on your Mint account and verify that the account was not entered twice erroneously. If you see the duplicate entry, remove it. Otherwise, there may be some other issue that we are not able to see; if you're certain there isn't a duplicate entry and you're otherwise not able to connect (either because of the account being locked by Morgan Stanley or for any other reason), please Contact Mint support for further assistance.

Thanks,
Mint Mike

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