Fidelity accounts show "We've updated the status of this account to Closed because we haven't been able to connect to it for the last 90 days."

A week ago 2 of my Fidelity 401k accounts suddenly started showing a $0 balance.  Non-401K Fidelity accounts were not affected.  After a momentary freak-out, I logged directly into Fidelity and found the accounts open with the expected balance. 

In Mint I see for both accounts:

"We've updated the status of this account to Closed because we haven't been able to connect to it for the last 90 days."

The statement itself is definitely not true since the accounts had updated in Mint in the last day.  Based on this community this seems to be a common problem and almost certainly the result of a bug.  So I'll throw my example out into the void in the hope that it will help this problem get more attention.

I have also filed a contact-mint request as well.


Hi eyablon,

I know it can be frustrating when an account does not connect properly. Typically, this kind of issue is the result of a change made at the bank's website, and Mint no longer recognizing the account as a result. Usually, these issues sort themselves out on their own after a few days, but I pushed a refresh to discover accounts just in case.

It looks like you already took the pre-emptive step of Contacting Mint support, which is the right thing to do if you're still having trouble and it has been several days since this started, so at this point you will want to respond directly to support if you're still having issues.

Mint Mike

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