I cannot pull in my 401K information from Paychex. How do I fix this?

Answer

2 people found this helpful

Hello, sorry about your frustration.  Intuit has approached Paychex on multiple occasions about working together to serve our mutual customers.   These discussions have been going on for over a decade at both the product level and the highest executive levels.  Paychex has taken the stance that they will not work with or cooperate in any integration to Intuit products.   This includes Mint, TurboTax, QuickBooks and our professional accountant tax products.    The reason for this is counter to consumer, accountant and small business choice and flexibility - Paychex Flex is a bit of a misnomer :) 

We continue to engage Paychex and will share your post with our contacts.   Thanks. 

Was this answer helpful? Yes No
Original
paul jordan , Group Manager, Intuit
1 additional answer

No answers have been posted

More Actions

People come to Mint for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach: