First Bank of NC, SC, VA Connection Issue

Whenever I try to add my account on Mint, I get an error - "Your bank uses an authentication method that prevents Mint from adding your account.", but I have no idea what the issue is or how to fix it. Any help would be appreciated, thanks!

Answer

Hello c.musgrave02,

I'm sorry that you're having trouble adding First Bank to Mint, I understand it's concerning when a bank won't connect.  Unfortunately the message you're seeing is accurate, we are currently unable to support this financial institution due to their one-time passcode requirement.  We have no way to support these financial institutions as we have no way to retrieve those codes from your email or phone for automatic updates.  I apologize for any inconvenience this causes; it may change in the future, but for now there is nothing we can do.

Regards,
Jesse :man: 

Was this answer helpful? Yes No
Default user avatars original
Mint Jesse , Community Manager

No answers have been posted

More Actions

People come to Mint for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach: