A specific recurring payment on my credit card is never picked up by my Mint account.

A specific recurring payment (La Boite Electronique) on my credit card is never picked up by my Mint account. I thought at first it was b/c I changed cards (so I entered the transactions manually)... but that's not it... The transaction is still not picked up.

Last month, I entered it as a "pending credit card payment" transaction... but over almost a month later, it's still in the pending lines dated June 14.

Can you please look into this so that I don't need to enter this manually as a cash transaction (when it's not really a cash transaction)?


Thanks!

Answer

Hi copacorinna,

I know it can be confusing when a transaction does not show up in Mint. I pushed a refresh to discover new transactions on all accounts. However, you might also want to make sure that there aren't any tags or accounts being hidden from display in Mint. You can check by going to the Accounts menu at the top of the page when signed in, then clicking the Hide tab and checking your settings.

If you don't notice any change after 48 hours, please Contact Mint technical support for further assistance.

Thanks,
Mint Mike

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