I'm sorry that your'e having trouble with Citibank in Mint, I understand how inconvenient it can be when a financial institution isn't syncing. I took a look and the error we're seeing is for invalid credentials. If you haven't yet, please log in to their site directly and ensure your info is correct, then log back in to Mint and update as needed by going to Accounts at the top of the page, then clicking Fix It over the Citibank entry to see the update option. However if you update and are sure the data is correct but are still having the same issue, please use the Contact Mint form to open a ticket so our support team can further investigate and assist, or reach out to our Chatteam during available hours.
I found the only solution was to delete my citibank account and re-add it. This fixed the problem but if you added any details (say cost categories for checks) this info will be lost.
Not ideal but at least now my Citibank is updating
I found the only solution was to delete my citibank account and re-add it. This fixed the problem but if you added any details (say cost categories for checks) this info will be lost.
Not ideal but at least now my Citibank is updating
My Citibank accounts have not synched for a week, and I've submitted a form to Mint three days ago. I haven't heard back from Mint as to whether they're working on it or any other information. Frustrating!
Sorry for the trouble everyone, but it looks like most of these connectivity issues have cleared up as of yesterday. However if you're still having trouble that I'm not seeing, please reach out to the support team with one of the options in my original answer above.
Just in case anyone else finds this thread to try to find a solution, i'm also having the same problem. I've just submitted a ticket to Mint like Jessee has suggested.
No updates since July 17th on all types of accounts from Citi (check/saving, credit cards). It happened once in awhile before so I tried other time or next day. But this problem does not go away and I tried from multiple computers.
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Why do you want to report this?
My citibank account has not updated in 4 days. Could you please review what's going on with it?
Why do you want to report this?
I'm still having this problem today, has this issue been fixed?
Why do you want to report this?
I have the same problem. Please verify what is happening with Citibank accounts because now it is too frequent
Why do you want to report this?
It has been more than a week, and still no connections.
Why do you want to report this?
I added "Citibank Banking" and deleted "Citibank Credit Cards". I had to categorize some transactions again but it updates now.
- Asked by olexy
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Hello olexy,
I'm sorry that your'e having trouble with Citibank in Mint, I understand how inconvenient it can be when a financial institution isn't syncing. I took a look and the error we're seeing is for invalid credentials. If you haven't yet, please log in to their site directly and ensure your info is correct, then log back in to Mint and update as needed by going to Accounts at the top of the page, then clicking Fix It over the Citibank entry to see the update option. However if you update and are sure the data is correct but are still having the same issue, please use the Contact Mint form to open a ticket so our support team can further investigate and assist, or reach out to our Chat team during available hours.
Regards,
Jesse
Why do you want to report this?
I'm wondering if this is specific to certain accounts or if it's something else. I'm having the same issue. I've submitted a support ticket to Mint.
Why do you want to report this?
I found the only solution was to delete my citibank account and re-add it. This fixed the problem but if you added any details (say cost categories for checks) this info will be lost.
Not ideal but at least now my Citibank is updating
Why do you want to report this?
I found the only solution was to delete my citibank account and re-add it. This fixed the problem but if you added any details (say cost categories for checks) this info will be lost.
Not ideal but at least now my Citibank is updating
Why do you want to report this?
My Citibank accounts have not synched for a week, and I've submitted a form to Mint three days ago. I haven't heard back from Mint as to whether they're working on it or any other information. Frustrating!
Why do you want to report this?
Sorry for the trouble everyone, but it looks like most of these connectivity issues have cleared up as of yesterday. However if you're still having trouble that I'm not seeing, please reach out to the support team with one of the options in my original answer above.
Why do you want to report this?
Mine cleared up after I found a 2013 stop on exterior transfers and cleared that. No idea if this was coincidence!
Why do you want to report this?
Still having "temporary" connection issue as of JULY 27 12:58 PM Eastern
Why do you want to report this?
Same here. I have re-entered credentials and nothing has updated. Thanks.
Why do you want to report this?
same here. I still trying but it doesn't works
Why do you want to report this?
@seawolf021 @jdp1120 @nicky.echevarria Your errors are for Citibank credit cards, which are a separate entry than Citibank deposit accounts that this thread was referencing. However there was a known issue for the credit card accounts (https://mint.lc.intuit.com/announcements/1190931) which is marked as resolved, so it's strange that you're still having issues. please use the Contact Mint form (https://www.mint.com/contact-mint) to open a ticket so our support team can further investigate and assist, or use our live chat service during available hours (https://mint.lc.intuit.com/questions/1128894).
Why do you want to report this?
Just in case anyone else finds this thread to try to find a solution, i'm also having the same problem. I've just submitted a ticket to Mint like Jessee has suggested.
Why do you want to report this?
Yes, my problem is with the Citi credit card but it was not resolved. I still having troubles with it.
Why do you want to report this?
No updates since July 17th on all types of accounts from Citi (check/saving, credit cards). It happened once in awhile before so I tried other time or next day. But this problem does not go away and I tried from multiple computers.
Why do you want to report this?
I have the same issue, no connection to citibank for almost two weeks! Tried to open a ticket 3 times and it didn't work! @Mint Jesse, help please
Why do you want to report this?
I have not been able to receive Citibank or Macy's or Union Bank's information for weeks. This is really frustrating. I have also submitted tickets.
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