USAA Investment Account numbers are all off.

I don't really have a question, more of a complaint.  If I am posting this in the wrong place or there is a better place to bring this issue to light, please point me in the right direction.  The issue I am seeing is that my investment/brokerage account with USAA shows some strange information.  It shows that I paid a lot more for my stocks/etfs/funds than what I actually did.  This is making it seem like I am in the hole by thousands of dollars when the opposite is true.

Answer

Hi Nathan,

I know it can be frustrating when information isn't posting correctly in Mint. Generally, this is the right place to post either questions or complaints, although in this particular case, we've noticed some reports by other users with some investment accounts not seeming to calculate properly. 

In this particular circumstance your best bet is to reach out to our support team using our Contact Mint form, so our support team can see everybody who is being affected by this and work out resolution with each user directly.

Thanks,
Mint Mike

Was this answer helpful? Yes No
Default user avatars original
Mint Mike , Community Manager

No answers have been posted

More Actions

People come to Mint for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach: