One of my Schwab Equity Award Center accounts disappeared. How to make it show up?

The syncing from Charles Schwab Equity Award Center to Mint has worked well for many years.  I personally have three accounts over there, which vary based on vesting. I have a Vested Stock Options (1), Unvested Stock Options (2), Vested RSU (3) and UnVested RSU (4). 

Recently, the Unvested RSU's account (4) was marked as "Closed" in Mint.  The Vested Stock Options (1) is still there, and the Unvested Stock Options (2) is still there.  I don't currently have any Vested RSU (3) so that doesn't worry me.

However, the Unvested RSU (4) represents a significant portion of my potential Net Worth. Is there a reason this no longer syncs between Schwab and Mint?  Should I just make an "other" account that is manually updated by myself?

Answer

Hi whall,

I know it can be confusing when an account is closed suddenly. This most often occurs due to a change made at the institution's site, which then causes Mint to no longer recognize the account, and because of that, the account is closed.

This is usually a temporary issue, and Mint will often reopen the account once data links back up again. Thus, you shouldn't need to open an "Other Property" account and update it manually. But, if it continues for an extended period of time (several days), you will want to Contact Mint support so this issue can be escalated by technical support.

Thanks,
Mint Mike

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