One of my Schwab Equity Award Center accounts disappeared. How to make it show up?

The syncing from Charles Schwab Equity Award Center to Mint has worked well for many years.  I personally have three accounts over there, which vary based on vesting. I have a Vested Stock Options (1), Unvested Stock Options (2), Vested RSU (3) and UnVested RSU (4). 

Recently, the Unvested RSU's account (4) was marked as "Closed" in Mint.  The Vested Stock Options (1) is still there, and the Unvested Stock Options (2) is still there.  I don't currently have any Vested RSU (3) so that doesn't worry me.

However, the Unvested RSU (4) represents a significant portion of my potential Net Worth. Is there a reason this no longer syncs between Schwab and Mint?  Should I just make an "other" account that is manually updated by myself?


Hi whall,

I know it can be confusing when an account is closed suddenly. This most often occurs due to a change made at the institution's site, which then causes Mint to no longer recognize the account, and because of that, the account is closed.

This is usually a temporary issue, and Mint will often reopen the account once data links back up again. Thus, you shouldn't need to open an "Other Property" account and update it manually. But, if it continues for an extended period of time (several days), you will want to Contact Mint support so this issue can be escalated by technical support.

Mint Mike

Was this answer helpful? Yes No
Default user avatars original
Mint Mike , Community Manager

No answers have been posted

More Actions

People come to Mint for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach: