"LoanCare Servicing Center (Now Freedom Mortgage)" stopped getting updates

My mortgage account, which Mint names as "LoanCare Servicing Center (Now Freedom Mortgage)", stopped getting updates 5 days ago. It has the yellow warning "Temporary connectivity issue!" next to it. Attempts to reconnect it fail. I have verified that my password still works. I tried adding just "Freedom Mortgage" but that says it is in "Beta" and looking through the forums it has been this way for over a year. Can I expect either of these issues to be fixed in the near future?

Answer

Hello anjrobins8889,

I'm sorry that you're having trouble with LoanCare Servicing Center/Freedom Mortgage in Mint, I understand it's inconvenient when a financial institution isn't syncing.  It looks like this financial institution has made some sort of change to it's website that has impacted our ability to aggregate data.  Usually this requires editing/rewriting the scripts we use to collect that data, which can take some time.  However I can't say for sure that this is the case, so please open a ticket using the Contact Mint form so our support team can further investigate and assist.

Regards,
Jesse :man: 

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