Citibank and UBS Temporary Connectivity Issues

For over a week my UBS investment account has not been updating due to a "temporary connectivity error" and now, for the past two days, my Citibank accounts (checking, savings, credit cards) are not updating due to a "temporary connectivity error" either.  Given that my savings accounts are with Synchrony, basically none of my accounts are now working with Mint.

Is there any way to find out if these connectivity issues will be fixed soon?

I like being able to see all of my accounts in one place with Mint, but the usability just keeps plummeting for me.  I don't want to have to try to time my logins to certain times of the day or phases of the moon to get everything to load...

I've already switched to YNAB for budgeting since Mint's budgeting features are lacking for my purposes and I'm seeing less and less reason to continue to use Mint at all.

Answer

Hello rcc1201,

I'm sorry that you're having trouble with Citibank and UBS in Mint, I certainly understand how inconvenient it can be when there are ongoing connectivity issues.  I took a look and the issue you're having with Citibank is one that was identified early this morning and was marked as resolved.  Most of the accounts this impacted are now connecting normally, so it's unusual that yours is still having issues.  I pushed through a manual refresh to make sure, and it still failed, so I would recommend using our live Chat service to reach out to our support team for further assistance, but if you can't reach them during available hours then open a ticket with our Contact Mint form.  

The issue with UBS Equate Plus is one we are aware of and are working to resolve.  There is a security update we are working to implement and it is taking a bit longer than expected, but once that is done connectivity will be restored for this and other financial institution affected by the issue.  Please follow this thread for updates as they become available: https://mint.lc.intuit.com/questions/1185040

In the event you aren't aware, we Synchrony has agreed to work with us again and while there is not a set ETR, we expect to restore connectivity to their accounts soon as well.  I hope this all helps, but please comment below if I can assist any further.

Regards,
Jesse :man:

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