"Credit Score is currently unavailable. Please try later."

Am I doing something wrong?  This is the message I get and the button that says "get your free score" is dimmed and not pressable.  Its been like that since I created my account. 

Answer

Hi Mike,

I know it can be confusing when you are not able to generate your credit score. There are a variety of reasons this could be happening, but since the data used for this is pulled from Equifax, that would be the best place to start. Often this can occur due to a freeze on your credit report, or a variety of other issues with your credit score.

You will want to check and make sure there isn't an issue with your credit first. Equifax's website can be found here: http://www.equifax.com/home/en_us

If possible, see if you are able to get your credit score from other source. If there is an issue with your credit, it should affect all of these resources the same way.

If you find the issue is specific to Mint, please Contact Mint technical support so our support team can review this and gather more data about the issue, and escalate as necessary.

Thanks,
Mint Mike

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