I have an "Everything Else" budget that was set to rollover. Your system unset the rollover feature and it lost the data. Is there anyway to recover this?

I have previously set the rollover feature on the "Everything Else" budget. It has been working beautifully for the last several months. You can check. I just realized that somehow, the rollover setting was reset this month and it lost the subsequent rollover from teh previous month. I know you guys have been actively resisting allowing users to enable rollover from past months, but I lost useful tracking data due to your system undoing my setting (I definitely did not change it myself). Is there anyway to recover the setting and have the budget correctly read the rollover from the previous month? I reset the flag appropriately and have created a "false" transaction to account for the rollover, but that screws with proper financial tracking.

Answer

Hi kkaggarw,

I know it can be frustrating when information is lost. I'm not sure how that would have happened - you do need to click at least a few things before you actually get the option to turn it off, and I've never had those settings change on me the entire time I've had a Mint account. 

I apologize that this has happened, but unfortunately there is not a way for us to restore that rollover data; the only other suggestion I could provide is that you could use the Contact Mint form and have our technical support team take a closer look, as they might be able to see something wrong that we (the moderators) are not able to.

Thanks,
Mint Mike

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Mint Mike , Community Manager

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