My Key Bank account has not been able to connect for the last 10 months. Should I delete it and add it again? Will these affect how far I can go to look at transactions?


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Hello fernandezfaith,

I'm sorry that your'e having trouble with Key Bank in Mint, I understand how inconvenient it can be when a financial institution doesn't sync for extended periods of time.  Deleting the bank is not usually recommended, as it will delete any history we've collected in the past and you'd be starting fresh with the past 30-90 days (which is as far back as we can go to retrieve transactions).  I took a look and the error we've been seeing this entire time is for general temporary connectivity issues; these usually only last a few days or so, which makes it strange to see one go on for so long like this.  However I did a bit of research and it seems this is a known issue for a small group of users, which you seem to be included in.  Luckily, there is a solution; please follow these steps:

In order to resolve this issue you will need to login directly to your bank account at the Key Bank website at login URL . Once there,
1. Go to the Self Service Tab
2. Go to Security Center

It should work again after that.  I hope that helps, but please comment below if I can assist any further.

Jesse :man:

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